Shipping + Click & Collect

We know once you've ordered something for your home (or your dog), you want it on its way as quickly as possible.

Rieko's World (Rebecca Thickbroom ABN 19617426978) ships orders from the Central Coast, NSW and we aim to dispatch in-stock orders within 1-2 business days.

During particularly busy periods, including sales, product launches and holiday periods, dispatch may take a little longer. If there is a significant delay with your order, we'll contact you.

Personalised and made-to-order products may require additional production time. Please check the individual product description for the estimated processing time before ordering.

Australian Shipping

We currently offer shipping Australia-wide.

Standard Shipping

$8.50 +

Typical delivery: 3 - 8 business days after dispatch.

Free Standard Shipping

Free standard shipping on orders over $150.

The qualifying order value is calculated after discounts and before shipping charges.

Shipping rates shown at checkout will apply to your order.

Dispatch & Tracking

Once your order has been packed and dispatched, you'll receive a shipping confirmation with tracking information where available.

Delivery timeframes are estimates only and may be affected by Australia Post network delays, public holidays, severe weather, peak shopping periods or other circumstances outside our reasonable control.

If your order appears to be significantly delayed or hasn't arrived within the expected timeframe, please contact us at play@riekosworld.com.au and we'll help investigate it.

Click & Collect

We offer free Click & Collect from the Central Coast, NSW on eligible orders.

If Click & Collect is available for your order, the option will appear at checkout.

Please wait until you receive confirmation that your order is ready for collection before coming to collect it.

In-stock Click & Collect orders are generally prepared within 1–2 business days.

Personalised and made-to-order products will require their normal production time before they are ready to collect.

Your collection confirmation will provide the information you need to arrange or complete your pickup.

Personalised & Made-to-Order Products

Some Rieko's World products are created especially for you.

Production time for personalised or made-to-order products is in addition to shipping time.

Estimated production times are displayed on the relevant product page. If your order contains both ready-to-ship and made-to-order products, we may hold the order and send all items together unless otherwise arranged.

If you need an order by a particular date, please contact us before ordering and we'll let you know what's realistically possible.

Delivery Addresses

Please check your delivery address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at play@riekosworld.com.au. If your order has not yet been dispatched, we'll do our best to update the address.

Once an order has been dispatched, we may not be able to change or redirect it.

If a parcel is returned to Rieko's World because the customer supplied an incorrect or incomplete address, or because the parcel was not collected where required, the customer may be responsible for the cost of sending the parcel again.

If the error was made by Rieko's World, we will arrange the appropriate solution at our cost.

Authority to Leave & Safe Drop

Depending on the delivery service and Australia Post's delivery options, your parcel may be eligible for Safe Drop or delivery to a nearby Post Office if nobody is available to receive it.

Available delivery options may be managed through Australia Post once tracking has been issued.

Please ensure you provide a secure and suitable delivery address.

Product Availability

Occasionally an item may become unavailable after an order has been placed.

If we're unable to fulfil all or part of your order, we'll contact you as soon as possible to discuss your options.

Depending on the circumstances, this may include waiting for the item to become available, choosing an alternative product or receiving a refund for the unavailable item.

We will not knowingly take payment for an item we cannot supply.

Lost, Delayed or Damaged Parcels

If your order appears to be lost, significantly delayed or arrives damaged, please contact us at play@riekosworld.com.au with your order number.

We'll work with you and the delivery provider to investigate the issue and arrange an appropriate solution where required.

Please do not contact Australia Post as your only course of action if there is a problem with an order, you're always welcome to contact Rieko's World and we'll help from our end.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Business Days

Dispatch, production and delivery estimates stated in business days do not include Saturdays, Sundays or public holidays.

Questions About Your Order?

If you're unsure about shipping, Click & Collect or whether something will arrive in time, please contact us before ordering.

Email: play@riekosworld.com.au

Last updated: September 2026