Hassle Free Returns and Exchanges
We want you to love your Rieko's World purchase. If you've changed your mind or ordered the wrong product, colour or design, we're pleased to offer a refund or exchange within 30 days of receiving your order, subject to the conditions below.
Change-of-Mind Returns & Exchanges
To be eligible for a change-of-mind return or exchange:
- Your return must be requested within 30 days of receiving your order.
- The item must be unused, unwashed and in the same condition in which you received it.
- Original packaging and any product or care tags must remain attached, where applicable.
- If an item was purchased as part of a bundle or gift set, the complete bundle must be returned, with all items unused, unwashed and in their original condition.
- Personalised and custom-made items cannot be returned or exchanged for change of mind because they have been created specifically for you.
- Gift cards cannot be returned or exchanged.
- Digital downloads cannot be returned or exchanged for change of mind once they have been supplied.
These exclusions do not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees under Australian Consumer Law.
Hassle Free Exchanges
We offer exchanges on eligible items within 30 days of receiving your order, subject to the same conditions as our change-of-mind returns.
For change-of-mind exchanges, you are responsible for:
- the cost of returning the original item to Rieko's World; and
- the shipping cost for sending the replacement item to you.
We recommend using tracked postage when returning an item.
Exchanges are subject to stock availability. If your requested replacement is unavailable when your return is processed, we'll contact you to arrange another item or a refund.
If your exchange is required because your item is faulty, damaged or we sent you the incorrect item, the change-of-mind postage conditions above do not apply.
How to Request a Return or Exchange
Please email play@riekosworld.com.au with:
- your order number in the subject line;
- the email address used to place the order;
- whether you are requesting a refund or exchange;
- the reason for your request; and
- a photo of the item where relevant.
We'll review your request and email you with confirmation and return instructions.
Please do not send an item back before your return has been approved.
For approved change-of-mind returns and exchanges, return postage is your responsibility. Original shipping charges are not refundable for change-of-mind returns.
We strongly recommend using a trackable shipping service and keeping your tracking details until your return has been confirmed as received. Rieko's World cannot be responsible for change-of-mind returns that are lost in transit before reaching us.
Once received, your item will be inspected and we'll contact you if there are any issues with the return.
Refunds
Once your return has been received and inspected, we'll email you to confirm whether your refund has been approved.
Approved refunds will be processed back to your original payment method. Once processed by us, your bank or payment provider may take additional time to display the funds in your account.
For change-of-mind returns, your refund will be for the price paid for the returned item. Original shipping charges are not refundable.
If you haven't received your refund within 10 business days of being notified that it has been processed:
- check your bank account;
- contact your bank, credit card company or payment provider, as processing times can vary; and
- if you've completed these steps and still haven't received your refund, email us at play@riekosworld.com.au.
Personalised & Custom-Made Items
Because personalised and custom-made products are created specifically for you, they cannot be returned, exchanged or refunded for change of mind.
This does not affect your rights under Australian Consumer Law if a personalised item is faulty, damaged, not as described or has been made incorrectly.
Sale Items
Sale items may be returned or exchanged under our 30-day change-of-mind policy provided they meet the eligibility requirements above.
Any approved refund will be based on the price actually paid for the item.
If you choose to purchase another item after a sale has ended, the previous sale price may no longer be available.
Your rights in relation to faulty or defective sale items are not affected.
Gift Orders
If you received an order as a gift and would like to make an eligible change-of-mind return, the original value paid for the returned item can be provided as store credit for use on a future Rieko's World order.
Please contact us before returning a gift so we can identify the order and arrange the return correctly.
Otherwise, a refund may be processed back to the original purchaser's payment method.
Incorrect Items
If we've sent you the incorrect item, we're sorry, please email play@riekosworld.com.au as soon as possible and include:
- your order number;
- details of the item received;
- details of the item you ordered; and
- a photo of the item received, if possible.
We'll arrange the appropriate solution for you.
If the item you originally ordered is unavailable, we'll contact you to discuss your available options, which may include another item or a refund.
You will not be required to pay additional postage costs where we have sent you the incorrect item.
Faulty or Damaged Items
If you believe an item you've received is faulty or damaged, please contact us at play@riekosworld.com.au as soon as possible so we can help.
Please include your order number, details of the problem and, where possible, photographs showing the fault or damage.
We may need to inspect the item before determining the appropriate remedy.
If the product is confirmed to have a problem, the remedy available will depend on the circumstances and your rights under Australian Consumer Law.
Where you have reasonably paid postage to return an item that is confirmed to be faulty, we will reimburse your reasonable return postage costs.
Australian Consumer Law
Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Consumer guarantees apply to goods sold in Australia. If a product does not meet those guarantees, you may be entitled to a remedy such as a repair, replacement or refund depending on the nature of the problem.
These rights apply in addition to Rieko's World's voluntary 30-day change-of-mind returns and exchanges policy.
Last updated: July 2026