Privacy Policy

Rieko's World (Rebecca Thickbroom 19617426978)  respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit riekosworld.com.au, place an order, join our mailing list, contact us, enter a promotion or otherwise interact with Rieko's World.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to Rieko's World, we will handle personal information in accordance with those requirements.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • your name;
  • email address;
  • telephone number;
  • billing and delivery addresses;
  • order and purchase information;
  • payment and transaction information;
  • information you provide when contacting us or making an enquiry;
  • competition, promotion or event information;
  • marketing preferences;
  • product reviews or other content you choose to submit;
  • photographs, names, personalisation details or other content you provide for a custom or personalised order; and
  • technical and browsing information about how you use our website.

Payment card information is generally processed securely by our payment providers rather than stored directly by Rieko's World.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through Shopify and other technologies used on our website.

This may include:

  • IP address;
  • browser and device information;
  • operating system;
  • approximate location derived from your IP address;
  • pages and products you view;
  • referring websites or search terms;
  • date and time information;
  • interactions with our website; and
  • information collected through cookies, pixels, tags and similar technologies.

We may use this information to operate our website, understand how customers use it, improve our products and website experience, prevent fraud and measure the effectiveness of our marketing.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function, remember preferences, understand website usage and, where enabled, support advertising and marketing.

These technologies may include:

  • essential cookies required for our Shopify store to operate;
  • analytics technologies that help us understand website activity; and
  • advertising or marketing technologies that help us measure campaigns or show more relevant advertising.

Some of these technologies may be provided by third parties such as Shopify, Google, Meta or other service providers we use from time to time.

You may be able to manage cookies through your browser settings and, where available, through privacy or cookie controls displayed on our website.

Disabling certain cookies may affect some website functionality.

4. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • place or attempt to place an order;
  • create a customer account;
  • subscribe to the Fur & Folk Club or another mailing list;
  • contact us by email, website form or social media;
  • request a return or exchange;
  • provide information for a personalised or custom order;
  • submit a product review;
  • enter a competition or promotion;
  • interact with us at an event; or
  • otherwise voluntarily provide information to us.

We may also receive information from service providers that help us operate our business, such as Shopify, payment processors, delivery providers and marketing platforms.

5. How We Use Your Personal Information

We may use personal information to:

  • process and fulfil orders;
  • arrange payment and delivery;
  • provide order confirmations and transactional communications;
  • process returns, exchanges and customer service requests;
  • create personalised or custom products you have ordered;
  • communicate with you about an enquiry;
  • manage customer accounts;
  • detect or prevent fraud and security issues;
  • operate, maintain and improve our website;
  • understand customer preferences and website usage;
  • develop and improve our products and services;
  • administer promotions, competitions or events;
  • maintain appropriate business, accounting and tax records;
  • comply with legal obligations; and
  • send marketing communications where we have permission or are otherwise permitted to do so.

6. Personalised Orders and Customer Photos

If you order a personalised or custom product, we may collect names, photographs, images and other information that you provide to us to create your order.

We may use this information as reasonably necessary to design, produce, communicate with you about and fulfil your order.

Use of Customer-Supplied Images

By submitting a photograph, image or other content to Rieko's World for a personalised or custom product, you:

  • confirm that you own the image or otherwise have the necessary rights and permission to provide it to us and authorise its use;
  • grant Rieko's World a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, crop, adapt and display the image for the purpose of creating and fulfilling your order; and
  • grant Rieko's World permission to use the image, images of the finished personalised product and any associated pet name or product details for Rieko's World advertising, website content, email marketing, social media and other promotional purposes, without further payment.

You retain ownership of your original photograph or image. This permission does not transfer ownership of your original content to Rieko's World.

If an image contains an identifiable person, Rieko's World may seek additional permission before using that image for promotional purposes where required by law.

Please do not submit photographs or other content that you do not own or do not have permission to use.

7. Email and Marketing Communications

If you subscribe to the Fur & Folk Club or otherwise consent to receive marketing from us, we may send you emails about new products, offers, launches, events and other Rieko's World news.

We currently use third-party marketing technology, including Klaviyo, to help manage our email communications and customer marketing preferences.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

You may also contact us at play@riekosworld.com.au.

Unsubscribing from marketing does not prevent us from sending non-marketing communications that are necessary to fulfil an order or respond to your request.

If we offer SMS marketing in the future, we will obtain any consent required before sending marketing text messages and provide an appropriate way to opt out.

8. How We Share Personal Information

We may disclose personal information to trusted service providers where reasonably necessary to operate Rieko's World.

These may include:

  • Shopify, which powers our online store;
  • payment and payment-processing providers;
  • Klaviyo, which supports our email marketing;
  • delivery, postal and courier providers;
  • website hosting, technology and security providers;
  • analytics and advertising providers;
  • professional advisers such as accountants, lawyers or insurers where required;
  • contractors or suppliers who assist us in fulfilling an order; and
  • government, regulatory, law enforcement or other authorities where required or authorised by law.

We only provide service providers with information reasonably required for the services they perform for us.

We do not sell customer lists or personal information to unrelated businesses for their own independent marketing purposes.

9. Shopify and Payment Providers

Our online store is hosted by Shopify.

When you place an order or interact with our store, Shopify may process personal information on our behalf and in accordance with its own privacy and data-processing practices.

Payments may also be processed by Shopify Payments or other payment providers made available at checkout.

Those providers may collect and process information required to securely complete your transaction, detect fraud and meet their legal obligations.

We recommend reviewing the privacy policies of payment services you choose to use.

10. Overseas Processing and Disclosure

Some of the technology and service providers we use operate outside Australia. As a result, personal information may be processed, stored or disclosed overseas.

Depending on the services being used, overseas locations may include the United States, Canada, Singapore, the United Kingdom and other countries in which our service providers or their sub processors operate.

For example, Shopify is a Canadian company and advises that customer personal data may be processed internationally, while Klaviyo currently stores customer data in the United States.

Where applicable, we take reasonable steps appropriate to our circumstances when using service providers that process personal information overseas.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use reputable ecommerce and technology providers and take reasonable organisational and technical precautions appropriate to the information we handle.

No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

If you believe personal information you have provided to Rieko's World may have been compromised, please contact us promptly at play@riekosworld.com.au.

Where applicable law requires notification of an eligible data breach, we will take the steps required by that law.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we need to retain it for legitimate business, accounting, taxation, legal, fraud-prevention or record-keeping purposes.

The amount of time we retain information will depend on the type of information and why we hold it.

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

13. Accessing or Correcting Your Personal Information

You may contact us if you would like to:

  • request access to personal information we hold about you;
  • ask us to correct information you believe is inaccurate or out of date; or
  • ask a question about how we handle your information.

Please email play@riekosworld.com.au.

We may need to verify your identity before providing access to personal information.

We will respond within a reasonable period and in accordance with any applicable legal obligations.

In some circumstances we may be unable to provide access to, correct or delete certain information, including where we are legally required to retain it.

14. Requests to Delete Personal Information

You may contact us to request deletion of personal information we hold about you.

Where reasonably possible and subject to any legal, accounting, transaction-record or other legitimate retention requirements, we will take appropriate steps in response to your request.

Please note that we may need to retain certain order and transaction information even after a deletion request, including where required for taxation, accounting, legal or fraud-prevention purposes.

15. Privacy Complaints

If you have a question or complaint about how we have handled your personal information, please contact us first at:

Email: play@riekosworld.com.au

Please provide enough information for us to understand and investigate your concern.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

Where the Privacy Act applies to Rieko's World and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites

Our website may contain links to websites, apps or services operated by other organisations.

Once you leave our website, those third parties may collect and handle information according to their own privacy policies and terms.

Rieko's World is not responsible for the privacy practices of websites or services that we do not operate.

17. Children

Rieko's World products and website are primarily intended for adults purchasing home décor and gifts.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal requirements.

The current version will be published on this page and the Last Updated date will be changed accordingly.

We encourage you to review this policy periodically.

19. Contact Us

If you have any questions about this Privacy Policy, would like to request access or correction, or wish to make a privacy complaint, please contact:

Rieko's World
Email: play@riekosworld.com.au

Last updated: July 2026